As a Customer (henceforth “you”), you are responsible for understanding that upon placing an order on Digipeak.co.uk (herein jointly referred to as Company), you agree to the following terms.
Company provides customised services involving substantial human labour, and therefore does not offer refunds after services have begun. Services usually begin the next business day after order placement, but sometimes immediately upon order placement. Company reserves all rights in determining whether an order is eligible for refund on grounds of order commencement. Orders that are no longer eligible for refund, but still pending completion may be terminated without refund per request of customer.
Company and any agents or products thereof expressly deny any claims to control or directly affect the behavior of search engines, including, but not limited to, Google™, Yahoo™, Bing™, etc. Digipeak makes good faith claims of previous ability to contribute to change in clients’ rankings in search engines, but absolutely no express guarantee of future performance. By placing an order, you understand that all search engines are products completely and totally operated by parties other than Digipeak., and as such, Company cannot be expressly held responsible for their behaviour. Any data of previous effectiveness provided by Company or otherwise should be accepted as such and that all future results may vary.
Digipeak expressly disclaims direct responsibility to changes in rankings of clients’ sites as these sites are fully owned and managed by parties other than Company, presumably respective customers. Company does not act as an agency on behalf of the client, but merely a vendor. Accordingly, Digipeak disclaims any responsibility to provide research, consulting or any other services above and beyond those expressly outlined in Product Tour.
Company makes a good faith effort to provide clear and recent information regarding its link building product and services, as marketed on Digipeak.co.uk and elsewhere. Since Company is constantly improving its products, Company advises its customers that there may be occasional discrepancies between marketing collateral and live product. Company expressly advises customers to look to the following resources for most recent and accurate information about Company’s link building offerings:
Products Overviews – www.digipeak.co.uk/pricing
Company disclaims responsibility for irresponsible, unwise or uninformed use of its products, or misinterpretation of its offerings. Company makes a good faith effort to answer all questions and concerns before customer’s purchase, when such questions are presented by customer to Company. Company also makes good faith effort to support existing customers and current offerings. Please refer to the above resources or contact us if you have any further questions.
This Agreement is governed by and shall be construed in accordance with the laws of the The United Kingdom.
Company expressly does not honour refund requests for the following reasons:
1) Ranking Drop, Fluctuations, or Changes as reported by any data source.
2) Google Webmaster Tool Warnings (Unnatural Link Notices, etc).
Company will consider refund requests for the following reasons:
1) Late delivery on guaranteed delivery date.
2) Rejection of order due to unaccepted inputs (e.g. XXX, Pharma, etc).
3) Order cancellations before work begins. (Determination of commencement expressly determined by Company).
4) Digipeak have a 30 day money back guarantee from the date the report is sent.
Company may consider partial (Up to 50%) refunds for the following reasons:
1) Order cancellation after work begins.
Any other support questions or issues are dealt with on a case-by-case basis. Please contact Digipeak support at [email protected]